Payment and payout setup
Set up payouts, understand why a balance is not yet payable, and resolve a pending or failed payment safely.
Getting paid has two halves: earnings have to become payable, and your payout details have to be complete and verified. Most "where is my money" questions turn out to be the first half.
Payable is not the same as earned
| State | What it means |
|---|---|
| Earned | A store reported usage for a period. It may still be adjusted. |
| Pending | Reported but not yet cleared for payout. |
| Payable | Cleared and available to request. |
Only the payable balance can be paid out. See Royalties and statements for why reported earnings arrive months after the streams happened.
Set up your payout details
Open My Account and go to the payout area. Complete the identity, payment, and tax details exactly as they appear on your official documents. A name that does not match the receiving account is the most common reason a payout is rejected by the provider rather than by SpaceMedia.
Which methods and fields you see depends on your country, currency, account state, and the current payment provider, so the options in your account are authoritative.
Before requesting a payout
- Confirm the account email and the legal payee details.
- Check the payable balance, not an estimated or pending figure.
- Confirm the payout method is active and belongs to the intended payee.
- Clear any verification or compliance request shown in the account first.
If a payout is pending or failed
Record the payout reference, status, amount, currency, request date, and the exact message shown. Then use the support route below.
Do not post bank statements or identity documents in a public channel. SpaceMedia support will never ask for a full card number, an online-banking password, a one-time banking code, or your account password.
Common questions
Can I pay out to someone else's account? The payee details must match the account holder. Paying a third party is what compliance checks are designed to catch.
Why did my payout amount change after I requested it? Currency conversion and provider fees apply at the time of processing, and a store correction can adjust a period after the fact.
I closed the bank account the payout went to. Contact support with the payout reference. Do not submit a second request while the first is still in flight.