Subscription and billing
Review your SpaceMedia plan, change it safely, read payment history, and resolve a checkout that did not complete.
Open My Account > Billing for your plan and billing controls, and Payment history for completed transactions and receipts.
The prices, periods, and offers shown in your signed-in account are the authoritative ones. Pricing seen elsewhere, including older articles or third-party comparisons, may not apply to your account.
Before changing a plan
Read what is displayed at checkout, not what you remember:
- The price and the billing period.
- What the plan includes, and what it does not.
- The renewal behavior and the effective date.
- Whether a change applies now or at the next renewal.
Changing a plan can affect what you are able to do with releases that are already live, so read the plan description rather than assuming.
If a checkout does not complete
- Return to the billing page and check the current account state first.
- Check whether the payment provider shows success, failure, cancellation, or no charge at all.
- Do not retry while a previous attempt is still processing. Repeat attempts are the usual cause of duplicate charges.
- If you still need help, provide the SpaceMedia checkout or receipt reference, the date, the amount, the currency, and the status shown.
Never send full card numbers, security codes, bank passwords, or screenshots containing them. No part of SpaceMedia support needs those.
Common questions
I was charged twice. Provide both receipt references and the timestamps. Do not attempt a third payment.
Does cancelling remove my music? Read the plan terms shown in your account before cancelling. Distribution and plan state are related, and the effect is stated at the point of change.
My renewal failed. Usually an expired card or a bank block. Update the payment method from the billing page rather than creating a new account.