Add-ons
Evaluate, activate, operate, and deactivate optional SpaceMedia Enterprise capabilities without disrupting customers.
Add-ons extend one organization. The catalog shown in your signed-in dashboard is authoritative for availability, pricing, trials, and billing model, because those are configured per organization rather than fixed.
Before enabling one
An add-on is an operational commitment, not just a purchase:
- Who operates it? Ticketing needs someone reading tickets. A knowledge base needs someone writing.
- What does it expose to customers? Some add-ons change what your customers see immediately.
- What happens if you turn it off? Understand the effect on data and on customers before you switch it on.
The most common mistake is enabling a customer-facing add-on with nobody assigned to run it.
What each one is for
| Add-on | Enable it when |
|---|---|
| Team Members | More than one person operates the platform. Usually first. |
| Smartlink | You want to offer branded release landing pages. |
| Theme Editor | The standard branding options are not enough. |
| Email Theme Customizer | Your emails should match your dashboard. |
| Support Desk Manager | You are ready to run ticketing yourself. |
| Knowledge Base Manager | You want self-service answers to cut support load. |
| Enterprise Delivery API | You are building an integration. See docs.spacemedia.uk. |
Activation and billing
Billing model, cycle, and any trial come from the plan attached to the add-on in your dashboard. Read what is shown at checkout rather than assuming a model from another add-on.
Deactivating
Deactivation removes the capability and its dashboard areas. Anything customer-facing disappears from their view too, so tell customers first if they were using it.
Confirm what happens to existing data before deactivating, not after.