Enterprise billing
Understand what your SpaceMedia organization is billed for, how it differs from billing your own customers, and how to escalate.
Two billing relationships exist and they are easy to conflate.
| Who pays whom | Configured in | |
|---|---|---|
| Organization billing | You pay SpaceMedia | Billing |
| Customer billing | Your customers pay you | Upgrades and Addons |
Your commercial currency and pricing for customers are independent of what SpaceMedia bills your organization.
What your organization is billed for
The platform subscription and any add-ons you activated, each on the plan attached to it. Billing model, cycle, and trial come from that plan, so read what is shown at checkout rather than assuming from another add-on.
The trial starts when a card is authorized, and until then the organization stays in demo mode with most configuration read-only and release submission blocked. See Enterprise onboarding.
Gateways
The gateway you connect for customer payments is configured in Payment Options and is about money coming in from your customers. It is not how SpaceMedia bills you.
Escalating a billing question
Provide the checkout or invoice reference, the date, the amount, the currency, and the status shown. Raise it through authenticated Enterprise tickets.
Never send full card numbers, security codes, bank credentials, or screenshots containing them.
Before retrying a payment
Check whether the previous attempt actually failed. Repeat attempts while one is still processing are the usual cause of duplicate charges, and reversing one takes longer than waiting did.