White-label operation
Who owns the customer relationship on a SpaceMedia white-label platform, and where SpaceMedia responsibility begins and ends.
Your customers signed up with you. As far as they are concerned, you are the distributor. That framing decides almost every question about who handles what.
The split
| Yours | SpaceMedia's |
|---|---|
| The customer relationship and contract | Platform operation and availability |
| Branding, domain, and email identity | Delivery to stores |
| Support to your customers | Support to you |
| Your terms and privacy policy | The underlying platform terms |
| Reviewing and approving your catalog | The review and delivery infrastructure |
| Pricing and billing your customers | Billing your organization |
What this means day to day
Your customers contact you, not SpaceMedia. SpaceMedia's public help center cannot see your customers' records and will route them back to you. Configure your own support destinations so they never end up there. See Support and privacy configuration.
You escalate to SpaceMedia on their behalf. When something is genuinely platform-side, you raise it through authenticated Enterprise tickets with the public references. See Troubleshooting and escalation.
Your legal pages are yours. Terms of Services and Privacy Policy shown on your platform have to describe your business and your data handling.
Quality is yours to enforce. You approve what gets delivered under your brand, and problems in your catalog reflect on your platform. See Release Queue.
What does not change
Store rules, delivery timing, and reporting cycles are the same for everyone. Being a white-label operator does not create faster delivery, a route around a store's metadata standards, or exemption from streaming integrity enforcement. When a customer asks you to promise any of those, the answer is the same one SpaceMedia would give.